Terms and Conditions

 

These Website Terms and Conditions describe the terms under which you may make

use of our website www.klow.com.au (the “Website”), whether as a guest or a

registered user. Please read this agreement carefully before you start to use the

Website. By using our Website, you indicate that you accept these Website Terms of

Use and that you agree to abide by them. If you do not agree to these Website Terms

of Use, please refrain from using our Website.

 

Our Services

There are two components to our website – registered user area and guest area.

Registered users are granted unrestricted access to services which allows the member

to request an online transfer of money and view this information at any time. Guests

are given limited access to information tabs such as the process of online transfer of

money, how to register, FAQs.

 

Pressing the Send Now button (송금하기) means as a user you agree to

perform a legally binding, irreversible transaction which involves transferring a set

amount from the user’s chosen bank account to Nature Living Australia PTY LTD or any of its

subsidiary company’s bank account through transaction system for the

purpose of exchanging AUD to KRW at the rate set by KLOW.

At any point KLOW reserves the right to withdraw from transactions or suspend the

account if they do not follow the compliance guideline set by KLOW.

Reasons of withdrawal from transaction may include but not limited to:

• Suspicious transaction pattern
• Suspected of account loaning or stealing
• KLOW Exchange Rate error due to system failure
• User suspected of money laundering or financing terrorists by AUSTRAC

Transactional Error

If the funds fail to reach KLOW of any of its subsidiary’s bank account for any

reason the customer must follow instructions from KLOW to deposit the transaction amount to a bank account provided by KLOW.

 

The following events are considered as transactional error or fraudulent activities:

• Sudden bank intervention to transactions including account closure and

transaction blocking

• Deliberate or accidental reversal of the deposit completed through transations
• transaction error

 

KLOW will take appropriate legal actions to recover the funds if instructions are not

followed by the customer who experienced transactional error.

 

Exchange Rates

Nature Living Australia PTY LTD may change the applicable exchange rate at any time to its

own discretion. The exchange rate will be updated regularly and the customer will be

notified of the current rate that will applied to their transaction through the front page

of the Website and on the second tab of the ‘My accounts page’.

 

Fees

Nature Living Australia PTY LTD charges a fee on every payment unless indicated otherwise.

Fees relating to each payment are visible to the user before submitting the payment.

Cancellation

Once the user presses Transfer button in the user page the actions are

irreversible. If the user takes any actions that actively reverses the exchange action

which involves challenging the withdrawal by the Company standard Dispute

Resolution Protocols will be followed.

 

Privacy Statement

Personal information collected by Nature Living Australia PTY LTD is treated as confidential

and is protected by the Privacy Act (Cth) 1988. Nature Living Australia PTY LTD will only

collect personal information which is necessary to perform the services contemplated

by this Agreement.

 

Eligibility

To be eligible for our Services, you must be at least 18 years old. You further

represent and warrant to us that if you are an individual and you open an Account with

us that you are not acting on behalf of an undisclosed principal or a third-party

beneficiary.

Before being able to use the Service we have to perform mandatory customer

verification. For that we may ask for photographic evidence of your identity such as a

copy of your passport. It is possible to provide this evidence through a number of

methods including email and Kakaotalk

At the time of joining the Membership you must reside in Australia and be able to

provide an Australian residential address that is not a PO Box.

Nature Living Australia PTY LTD reserves the right to access various government and private

databases so as to verify your information (so called “electronic ID”) If certain

databases provide a match to the information you provide then we may not have to ask

for photographic evidence of your identity

Nature Living Australia PTY LTD reserves the right to refuse to accept any new user or any

transaction at its discretion.

Confidentiality of Client Information

• Nature Living Australia PTY LTD will use reasonable precautions to maintain the

confidentiality of information Nature Living Australia PTY LTD receives from the Client

and material and/or data the Client provides, creates, inputs or develops in

connection with the Client’s use of the Nature Living Australia PTY LTD Services.

Nonetheless, because such information, material and/or data may be provided

through the Internet or by facsimile transmission, the Client hereby

acknowledges and agrees that Nature Living Australia PTY LTD cannot assure that such

information, material and/or data will continue to be confidential.

• The Client accepts the risk of a third party receiving confidential information

concerning the Client and specifically releases and indemnifies Nature Living Australia PTY LTD

from any claim arising out of a third party intercepting, accessing,

monitoring or receiving any communication from a Client intended to be

provided to Nature Living Australia PTY LTD or from Nature Living Australia PTY LTD intended

to be provided to the Client

• The Client acknowledges and agrees Nature Living Australia PTY LTD may disclose

the Client’s name and other personal and financial information about the Client,

and any relevant details of an Authorised User, to its employees,

representatives, officers, agents, and affiliates, as well as to a governmental

entity or self-regulatory authority, an Internet service provider or any other

third party agent or service provider for any purpose related to offering,

providing, administering or maintaining Nature Living Australia PTY LTD Services,

or to comply with applicable Laws.

• Nature Living Australia PTY LTD will treat the Client’s personal information in

accordance with its privacy policy, which the Client may obtain by contacting

Nature Living Australia PTY LTD or on the Nature Living Australia PTY LTD Website.

Anti-Money Laundering

• Due to the inherent risks in transferring currency between parties located in

different countries, Nature Living Australia PTY LTD takes extraordinary measures to

ensure that it is not participating or assisting in money laundering or terrorist

financing. Law enforcement agencies and regulatory authorities may

periodically inspect and require copies of Client information and business

records held by Nature Living Australia PTY LTD, to ensure compliance with all

applicable anti-money laundering and counter terrorism financing laws.

• The Client should be fully aware that in appropriate cases all communications

and information concerning the Client held by Nature Living Australia PTY LTD, may be

disclosed to and reviewed by law enforcement agencies and regulatory

authorities. In addition, the Client agrees to comply with all applicable antimoney laundering and counter terrorism financing laws, including, but not

limited to, the requirement to obtain satisfactory evidence of the identity of any

principal whom the Client may represent in any transaction entered into with

Nature Living Australia PTY LTD.

• At anytime during the membership Nature Living Australia PTY LTD may ask further

information about transactions and transfers done with Klow.

Limitation of Liability

Nature Living Australia PTY LTD will use all reasonable endeavours to make payments to the

Client or to any third party specified by the Client, in accordance with the timing

specified in the Client’s Instructions. However, Nature Living Australia PTY LTD shall not be

liable under circumstances for any direct, indirect or consequential loss (including any

loss of profits) incurred as a result of a delay in funds reaching the Client’s nominated

account.

• Nature Living Australia PTY LTD will not be liable if a payee/beneficiary bank fails to

process the Payment correctly

• Nature Living Australia PTY LTD is not responsible for any delays, charges or loss

incurred due to errors in the payment or beneficiary information supplied by

the Client or where the Client has failed or delayed confirming the details of

the Korean account using the functions integrated into the website. The Client

agrees to indemnify Nature Living Australia PTY LTD and be liable for any losses or

charges incurred by Nature Living Australia PTY LTD arising from such error on the

Client’s behalf.

• Nothing in this Agreement is intended to limit or exclude any liability Nature Living Australia PTY LTD may owe the Client under any statutory rights the Client may

have.

 

Termination

• This Agreement may be terminated immediately by the Client or Nature Living Australia PTY LTD by Notice to the other in writing. However, termination by either

party shall not affect any Order or other transaction previously entered into and

shall not relieve either party of any outstanding obligations arising out of this

Agreement, nor shall it relieve the Client of any obligations arising out of any

Order entered into prior to such termination.

• In the event that Nature Living Australia PTY LTD is made aware of or has reason to

believe any of the following:

(i) that the Client has provided false or misleading information to

Nature Living Australia PTY LTD; or

(ii) that the Client has participated or is participating or has assisted

or is assisting in money laundering or terrorist financing; or

(iii) that the Client is being officially investigated by law enforcement

and/or regulatory agencies;

Nature Living Australia PTY LTD, at its sole discretion, may terminate this Agreement

immediately by Notice to the Client, and Nature Living Australia PTY LTD shall be

relieved of any obligations set out in this Agreement or arising out of the

transactions contemplated by this Agreement, including any obligations arising

out of any Order already placed with Nature Living Australia PTY LTD.

• Within two (2) Days of termination of this Agreement the Client will return or

destroy all materials received from Nature Living Australia PTY LTD as per Nature Living Australia PTY LTD’s written instructions. Each party’s duties of payment, delivery, and

destruction of materials shall survive termination of this Agreement. Any

obligation of Nature Living Australia PTY LTD arising by operation of this clause is

subject to Nature Living Australia PTY LTD ‘sdetermination under this clause